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‎04-06-2022 11:13 AM

HP Recommended
Product: HP ENVY All-in-One - 24-n014 (Touch)
Operating System: Microsoft Windows 10 (64-bit)

I have an HP ENVY All-in-One - 24-n014 (Touch) PC. The original power adapter was lost in a move. I purchased a generic power adapter (with all the correct specs), but it seems to be a problem for this PC. When I start up, I get three long beeps, and four short beeps. This repeated five times, then the PC started to boot, but I received a message on the screen stating that there was a missing or defective adapter, and the PC shut down. I went on the HP Parts site, and was informed that the adapter was no longer available.

I contacted an HP authorized service center to inquire about getting a replacement, but have not heard back from them. Any advice would be appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2022 11:53 AM - edited ‎04-06-2022 11:53 AM

HP Recommended

Hi:

 

Below is the link to the parts list for your PC.

 

HP PartSurfer

 

The adapter part you need is:

 

730982-002
AC Adapter - FLORA,120W EPS,88% Eff,19.5V,3P/RC Slim

 

What I recommend you do is to go on eBay and buy a genuine used but tested and working HP power adapter.

 

Search by the part number.

 

The used ones normally come with the power cord, which would have been sold separately if HP had the part for sale.

 

730982-002: Search Result | eBay

View solution in original post

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1 REPLY 1

‎04-06-2022 11:53 AM - edited ‎04-06-2022 11:53 AM

HP Recommended

Hi:

 

Below is the link to the parts list for your PC.

 

HP PartSurfer

 

The adapter part you need is:

 

730982-002
AC Adapter - FLORA,120W EPS,88% Eff,19.5V,3P/RC Slim

 

What I recommend you do is to go on eBay and buy a genuine used but tested and working HP power adapter.

 

Search by the part number.

 

The used ones normally come with the power cord, which would have been sold separately if HP had the part for sale.

 

730982-002: Search Result | eBay

1 person found this reply helpful
Was this reply helpful? Yes No
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