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‎01-20-2020 07:38 AM

HP Recommended
Product: Hp laptop 15-bs2xx
Operating System: Microsoft Windows 10 (64-bit)

When my system is powered off and i plug it in. It charges the battery. When powered on it does not recognize the ac adapter at all. Bought a new adapter and did not fix problem. 

3 REPLIES 3

‎01-22-2020 02:38 PM

HP Recommended

@troblmakr4evr

 

I have gone through your Post and I understand your concerns

 

Are you using the correct AC Adapter for your Notebook?

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎01-25-2020 08:26 AM

HP Recommended

The adapter was working fine for over a year and just recently stopped showing plugged in. I have tried the bios update and the reinstalling the driver no luck. when I did the hardware check on the battery and ac adapter it said it was bad. so I bought a new one and same problem. 

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‎01-25-2020 03:37 PM

HP Recommended

@troblmakr4evr

 

Did your replace the AC Adapter or the Battery?

 

I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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