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HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

Hi, 

 

It is two days (I have installed Windows 10 about a year ago) that I get an error message at startup.

This App can't run on this PC

 

HP accelerometer

 

HP accelerometer doesn't work on this version of Windows. An updated app may be available.

 

Could someone please help me out?

 

And also tell the softwere regarding this issue.

 

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.

 

When this has completed, restart the notebook.

 

Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe

 

Download and install the x64 version of 7-Zip on the link below.

 

http://www.7-zip.org/

 

When you've installed 7-Zip, open your Downloads folder, right click on the sp81142 package, select 7-Zip, select extract files and then click Ok.

 

Cut this newly extracted folder and paste it on your Desktop so it's easy to find.

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand System devices, right click the HP Mobile Data Protection Sensor entry and select 'Update Driver Software'.

 

In the following window, select 'Browser my computer for driver software' and then select 'Let me pick from a list of device drivers on my computer'.

 

In the next window, click the 'Have Disk' button and then browse to the extracted  sp81142 folder you pasted on your Desktop.

 

Browse into the sub-folder InstallFiles, open the folder Win10, left click on the file accelerometer to highlight it and then click Open.

 

Click on 'Ok' and then click 'Next' and wait for the driver to install.

 

When done, click 'Close' and then click 'Yes' to restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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