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Aadhu004
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Message 1 of 2
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Flag Post

Action key is not working

‎10-03-2020 05:53 AM

HP Recommended
Product: DESKTOP-94DOSKR
Operating System: Microsoft Windows 10 (64-bit)

The action key is not working even after enabling it in BIOS. Also it doesn't work by pressing 'Fn' key. Also sometimes the keys are not working while trying to sign in at the time of turning on the system.

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1 REPLY 1
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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-05-2020 03:53 PM

HP Recommended

@Aadhu004

 

Welcome to the HP support community.

 

I think it would be a good idea to take apart the keyboard, or some of it, to determine if the keys are obstructed somehow. Some information on the supported method of cleaning the keyboard is mentioned in this document: Cleaning your Notebook PC

If this does not resolve the issue, I would reinstall Windows on the computer. The issue at this point would be software related, to some unknown extent. A recovery will address any software issue. First, make sure you backup everything you need to. Here is some information on how to do this: Backing Up Your Files

Once this is done, it is safe to reinstall the computer. Here is some additional information on how to do this properly: Performing an HP System Recovery

 

 I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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