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‎05-09-2020 09:17 AM - edited ‎05-09-2020 09:19 AM

HP Recommended
Product: HP ENVY 17 2000
Operating System: Microsoft Windows 10 (64-bit)

Hello! 
How do I know if my graphics card is activated?
 
I have a laptop an HP envy 17: Core i7-2630QM with the AMD Radeon HD 6800M Series graphics card,
 
Going through the task manager I added the graphics processor tab but it still remains at 0%,
and even under FurMark although it detects my graphics card and that of my processor.
 
I am not a gamer but if my graphics card can offload my processor for certain tasks and make my use more fluid I am taker,) (I use Lightroom)
 
thanks in advance
 
PS: I have attached a screenshot of the Intel assistant

https://i.ibb.co/3CrpDGg/1.png
 

1 REPLY 1

‎05-17-2020 04:06 PM

HP Recommended

@PatrickBateman1 Welcome to HP Community!

 

I understand that the graphics card is not activated.

 

I request you to use the AMD autodetect software from AMD and install it on the PC, which will detect the video card and will download the suitable driver for it to work on the PC.

 

http://support.amd.com/en-us/download/auto-detect-tool

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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