• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-18-2023 11:41 PM

HP Recommended
Product: HP Pavilion x360 - 14-cd0004la
Operating System: Microsoft Windows 11

Hello everyone,
My name is Luis and I have a HP Pavilion x360 laptop - 14-cd0004la, Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz 2.21 GHz, RAM 12.0 GB (11.8 GB usable) Operating system 64 bits, x64 processor, Windows 11 Home Single Language, 22H2, I want to add more memory but I don't know how much more I can add, I previously had 4 GB of ram and I added 8 GB, for a total of 12 GB, but I want to change the 4GB memory for a larger one, can someone please help me know how much I could change the 4 GB memory that I have.
Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2023 07:09 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide HP Pavilion x360 14m Convertible PCIMPORTANT! This document is intende...

 

Chapter 1 has the memory upgrade info.

 

Your notebook has two memory slots and can support up to 2 x 8 GB of DDR4-2400 memory.

 

The 12 GB max memory limit in the manual is not correct.

 

So, if you just want to install another 8 GB memory chip in the notebook that will be fine.

 

However, the memory will still only run in single channel mode.

 

In order for the memory to run in the better performing dual channel mode, you have to install matching memory capacities in both slots (2 x 4 GB, 2 x 8 GB),

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-19-2023 07:09 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide HP Pavilion x360 14m Convertible PCIMPORTANT! This document is intende...

 

Chapter 1 has the memory upgrade info.

 

Your notebook has two memory slots and can support up to 2 x 8 GB of DDR4-2400 memory.

 

The 12 GB max memory limit in the manual is not correct.

 

So, if you just want to install another 8 GB memory chip in the notebook that will be fine.

 

However, the memory will still only run in single channel mode.

 

In order for the memory to run in the better performing dual channel mode, you have to install matching memory capacities in both slots (2 x 4 GB, 2 x 8 GB),

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.