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Added 32GB Ram to HP ENVY - 17m-ce0013dx Intel® Core™ I7-8565U

HP Recommended
HP ENVY - 17m-ce0013dx Intel® Core™ I7-8565U
Microsoft Windows 10 (64-bit)

I know this has been gone over, BUT here i am. According to bestbuy and crucial memory website notes the above mentioned laptop can accept 32m of RAMS, in-which i bought and installed. It's working but not recognizing the 32; then noticed that the hp documentations says 16m limit.

 

i've upgraded to the latest bios. Can the bios be updated to use the 32m or recognize it?

 

thank you in advance,

Gman

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@Gman598 Welcome to HP Community!

 

I understand that the 32GB RAM is not working

 

 

I have checked the manual ( page number 1)

 

Your product support DDR4-2400 dual channel support Supports up to 16 GB maximum system memory in the following conƭgurations

 

 ● 16 GB (8 GB × 2)

● 12 GB (8 GB × 1 + 4 GB × 1)

● 8 GB (8 GB × 1 or 4 GB × 2)

 

It will not support 32GB RAM.

 

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