• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-13-2020 09:51 AM

HP Recommended
Product: HP ENVY - 17m-ce0013dx Intel® Core™ I7-8565U
Operating System: Microsoft Windows 10 (64-bit)

I know this has been gone over, BUT here i am. According to bestbuy and crucial memory website notes the above mentioned laptop can accept 32m of RAMS, in-which i bought and installed. It's working but not recognizing the 32; then noticed that the hp documentations says 16m limit.

 

i've upgraded to the latest bios. Can the bios be updated to use the 32m or recognize it?

 

thank you in advance,

Gman

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2020 04:03 PM

HP Recommended

@Gman598 Welcome to HP Community!

 

I understand that the 32GB RAM is not working

 

 

I have checked the manual ( page number 1)

 

Your product support DDR4-2400 dual channel support Supports up to 16 GB maximum system memory in the following conƭgurations

 

 ● 16 GB (8 GB × 2)

● 12 GB (8 GB × 1 + 4 GB × 1)

● 8 GB (8 GB × 1 or 4 GB × 2)

 

It will not support 32GB RAM.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-15-2020 04:03 PM

HP Recommended

@Gman598 Welcome to HP Community!

 

I understand that the 32GB RAM is not working

 

 

I have checked the manual ( page number 1)

 

Your product support DDR4-2400 dual channel support Supports up to 16 GB maximum system memory in the following conƭgurations

 

 ● 16 GB (8 GB × 2)

● 12 GB (8 GB × 1 + 4 GB × 1)

● 8 GB (8 GB × 1 or 4 GB × 2)

 

It will not support 32GB RAM.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.