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@gigaminx wrote:Thank you! I ran what you said and this is what It showed:
That part number hma81gs6afr8n-uh is DDR4-2400T and it is not clear to me what the T means
about $12 https://www.ebay.com/itm/374952907873
The HP part number shown in the laptop parts list is 862398-855 and that can be 2400 or 2400T
Do not mix 2400 and 2400T memory. I suspect you have 2400T so open system up and verify the memory and check to see if you have an extra socket for the memory.
5:01 into this video https://www.youtube.com/watch?v=bF92gMhbcVs
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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The parts list for your laptop shows a single 8gb memory stick. Your motherboard supports two slots but you should inspect it to be sure..
| 862398-855 | 8GB, 2400MHz, PC4-17000, 1.2v DDR4 SODIMM |
You should be able to find 862398-855 memory here
Please verify you have only a single 8gb and not a pair of 4gb by using
wmic memorychip get devicelocator, capacity, speed, MemoryType, formfactor, partnumber, manufacturer
from a command prompt. For example, I have all 6 slots used up and no space for more
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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Thank you! I ran what you said and this is what It showed:
And then I looked for the motherboard and this is what it showed:
I think it's not the same motherboard you said?
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@gigaminx wrote:Thank you! I ran what you said and this is what It showed:
That part number hma81gs6afr8n-uh is DDR4-2400T and it is not clear to me what the T means
about $12 https://www.ebay.com/itm/374952907873
The HP part number shown in the laptop parts list is 862398-855 and that can be 2400 or 2400T
Do not mix 2400 and 2400T memory. I suspect you have 2400T so open system up and verify the memory and check to see if you have an extra socket for the memory.
5:01 into this video https://www.youtube.com/watch?v=bF92gMhbcVs
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
3
0
0
HP Recommended
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