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HP Recommended
HP Pavilion 15-cc623tx
Microsoft Windows 10 (64-bit)

I am planning to buy a ssd for my HP Pavilion Laptop 15-cc623tx.. 

I also see the 15 series manual and there I found,

From page 43 of HP manual

 

Solid-state drive
Description Spare part number
 
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
512-GB, 2280, PCIe, NVMe solid-state drive  933706-004
256-GB, 2280, PCIe, NVMe solid-state drive  933705-005
 
For use on all computer models:
 512-GB, 2280 M.2, SATA-3, solid-state drive with TLC 763008-019
2  256-GB, 2280 M.2, SATA-3, solid-state drive with TLC 760615-038
 
But when I add a samsung 970 evo plus 250gb NVMe, it can't find the drive, not even in boot menu.
Now what can I do?
Is my laptop support NVMe ssd or Samsung  NVMe ssd  doesn't work on that model?
 
Thanks & regards
 
Apurba. 
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Apurba_Apu,

 

Welcome to the HP Support Community!

 

As per the specifications, the SSD should work on your computer.

 

I recommend you update the BIOS and the SSD firmware from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96658.exe

SSD firmware: https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81637.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Apurba_Apu,

 

Welcome to the HP Support Community!

 

As per the specifications, the SSD should work on your computer.

 

I recommend you update the BIOS and the SSD firmware from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96658.exe

SSD firmware: https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81637.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thank you so much..

 

I will give you feedback next day, beacuse I buy a ssd tomorrow and I hope it support NVMe ssd.

HP Recommended

@Apurba_Apu,

 

Thank you for keeping me posted.

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

 

 

The_Fossette
I am an HP Employee

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