Additional RAM is not detected

Deepali_93-chav · ‎07-12-2021

Hi team,

I am using hp pavilion g6 laptop and wish to extend the RAM.

Existing RAM : 2GB, 1600MHz, DDR3

I purchased new RAM with below specifications:

New RAM : 4GB, 1600MHz, DDR3.

I have installed the new RAM along with old one but after installing my laptop is not getting on.

note : both RAM slots are working (tried with old RAM).
Issue is new RAM is not detected and laptop is not getting ON.

kindly help

Prométhée · ‎07-12-2021

Hello
although the model may not be referenced here anymore, if you don't know which one it is, it will be difficult to help
however, if the new module does not work on its own, it is most likely incompatible
does the scan here work, what does it tell you?

Welcome to Crucial USA

we need the exact model of your computer, and the product number
To find it follow this

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

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