After Upgrade to Win 10 Hello 21H2 the Synaptic Scanner stopped working, hidden in Device Manager

[zaheerbabar1]

After Upgrading to Windows 10 Home 64-bit Version: 19044.2075 the Synaptic Biometric Device Stopped working as it says the drivers are not compatible. Code Error 10

[ub6424]

Hello @zaheerbabar1 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Please report your results

[zaheerbabar1]

Values from HP Support Asst:

OS Version: Windows 10 Home 64-bit Version: 19044.2075

System Model: HP Spectre x360 - 15-df0013dx

Product No. 4WW36UA#ABA [Personal Information Removed]

Microprocessor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz

System BIOS: F.46

System Memory: 16GB

After Run msinfo32

1. OS Name: MS Windows 10 Home,  System Type x64-based PC

2. Version: 10.0.19044 Build 19044

3. System Model: HP Spectre x360 Convertible 15-df0xxx

4. System SKU: SKU 4WW36UA#ABA

5. Processor: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

6. BIOS Version / Date:  AMI F.46, 08-Apr-22

[ub6424]

Hello @zaheerbabar1 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.47 Rev.A

22.0 MB

Aug 31, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G

17.3 MB

Sep 1, 2021

Download

Synaptics Secure Pad Integrated Fingerprint Sensor Driver

5.5.34.1102 Rev.A

3.3 MB

Jan 25, 2022

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[zaheerbabar1]

Updated the BIOS and installed.

Rebooted

Downloaded the drivers from given link

Installed

Rebooted

Still the driver is hidden in device manager in others

[ub6424]

Hello @zaheerbabar1 

(1) How to enter <BIOS>

- Turn off computer and wait five seconds

- Turn on computer, and then immediately press [ESC] key repeatedly until the Startup Menu opens 

- Press [F10] to enter <BIOS>

(2) Check option [x] fingerprint reset, save bios settings and exit

(3) Test again ...

(4) Please report your results

[zaheerbabar1]

Unable to find Fingerprint Reset Option in BIOS as per your direction

[ub6424]

Hello @zaheerbabar1 

Please send pictures of < Security > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[zaheerbabar1]

[ub6424]

Hello @zaheerbabar1 

You are right, the is no options to reset fingerprint. There are different BIOS versions out there depending on the model.

Our options are exhausted. The fingerprint reader is probably defective.

--- HP warranty valid -> Contact HP Support

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

Independent information

You should change to the following settings to save your battery in long term.

Bios > Configuration > Battery Care Function [80%]

Good luck