After Windows 10 install, my camera disappeared from the Device Manager; error code 0xA00F4244.

[maibelm]

Hello,

After Windows 10 install, my camera disappeared from the Device Manager in my HP Pavilion Notebook;  the error code 0xA00F4244 states "we can't find your camera".  The camera worked fine prior to the Windows 10 install. I have tried to trouble shoot with HP website and Microsoft website and still no luck. Here is what I have done:

• Went to device manager to search for camera; it is not listed anywhere. I have also scanned for hardware changes
• I have checked for updated drivers, it is all up to date
• there is no camera on/off button on the keyboard nor on the side of the computer
• I have done a system restore, however, I don't know what to do after that.

Please help!

[Echo_Lake]

@maibelm

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, lets check and make sure the camera app is turned on.

• To do this open setting by press windows + I key then click on privacy.
• from the left-hand menu select Camera.
• Here Make sure the toggle below Camera which says “Let apps use my camera hardware” is turned ON.
• Close Settings and reboot your PC to save changes.

If the issue persists, follow next steps: Webcam driver roll back.

• To Perform Roll back driver option Open Device manager by press windows + R, type devmgmt.msc and hit the enter key.
• Here on device manager Expand Imaging devices or Sound, video, and game controllers or Cameras and find your webcam listed under it.
• Right-click on your webcam and select Properties. Next Switch to Driver tab and if RollBack Driver option is available click on it.
• Select Yes to continue with the rollback and reboot your PC once the process is complete.
• After that check and open Camera app hope this time starts without any error.
• Note Rollback Driver option only available if you recently upgraded your driver.

Hope this helps! Keep me posted for further assistance.
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