After installing windows 10 in my HP laptop 15-bs015dx the keypad is not working properly

[sdhingra722]

After Installing Windows 10 some of my the keypad buttons are not working properly, I have to press them very hard but I'm worried if I do that it may break the keyboard. I have already tried updating drivers but still it is not cured.

[praveen196]

@sdhingra722 Welcome to HP Community!

I understand that the keypad is not working after installing windows 10.

Do not worry. I will try to fix the issue.

As you have stated that you have installed the windows 10.

Please let us know how did you install the windows 10 operating system.

In that case, I would suggest you perform the keyboard test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is passed, please uninstall the drivers from the device manager and update the BIOS.

Keep us posted,

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