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‎05-25-2019 07:40 PM - edited ‎05-27-2019 02:19 AM

HP Recommended
Product: Zbook Studio G5
Operating System: Microsoft Windows 10 (64-bit)

After the last bios update (01.07.00 Rev.A) my Zbook Studio G5 cannot be powered on from HP Thunderbolt 3 dock button with closed lid.
Button on dock used to power on/off system no matter lid is opened or closed. Now it works only if lid is opened. Pressing this button with closed lid does not trigger any actions in system.
After rollback bios to previous version (01.06.03 Rev.A) everything works ok - so this issue is definitely related to new bios 01.07.00 Rev.A

2 people had the same question
4 REPLIES 4

‎08-01-2019 11:19 AM - edited ‎08-01-2019 11:22 AM

HP Recommended

I believe I'm experiencing the same problem. I have an HP Studio G5 laptop connected to a Thunderbolt G2 dock. I have BIOS version 01.07.00 and the G2 power button does nothing when the laptop lid is closed. Other coworkers who have the same hardware have functioning G2 power buttons with their lids closed. I haven't checked their BIOS version yet, but they've had their systems since before 04/2019 so it makes sense they probably have the older version.

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‎08-01-2019 12:53 PM - edited ‎08-01-2019 12:55 PM

HP Recommended

Hello, thanks for reply

If you are from USA you might try to contact a  support agent via support.hp.com/us-en/ and report about this issue. Maybe it will help to speed up fix of this issue. Because we don't know if HP aware of this issue and will fix it in new BIOS  version.

I've already tried to contact HP support agents and inform about issue, but unfortunately they rejected my request because my laptop was bought in Sweden and redirected me to local web site which don't provide any support or chats with agents.

 

Currently I'm waiting for the new BIOS version hoping that HP know about this problem.

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‎08-01-2019 01:01 PM - edited ‎08-01-2019 01:02 PM

HP Recommended

@andrew_dyshkant

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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‎08-01-2019 05:46 PM

HP Recommended

@fugaInc

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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