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HP Recommended
HP Spectre 15-bl000 x360 Convertible PC
Microsoft Windows 10 (64-bit)

We have used our HP Spectre very little since the purchase last May.  After little use, the power button is stuck.  Have never had a problem with a power button after using PCs over 30 years.  We dropped it off at Best Buy and were informed It is considered physical damage.  We did nothing nothing that  would damage the power button, it must be faulty.  Am reading that others have this problem.  Is there a general HP power button fault issue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Sbb2,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query.

 

In this case, I would request you contact our phone support. 

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Sbb2,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query.

 

In this case, I would request you contact our phone support. 

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

HP Recommended

Thank you 👍

HP Recommended

@Sbb2,

 

You're welcome 🙂

 

Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.