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SIH0071
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After reinstalling I get the same keyboard error, larger and smaller key without function

HP Recommended
ENVY-15-as101ng
Microsoft Windows 10 (64-bit)

Hello, I'm really mad, I had to re-set up my notebook after a HD crash and now I have to face this annoying error that the bigger button and the smaller button are without function.

I have already uninstalled the keyboard in device manager and then restarted - no effect.

I've downloaded "HP Wireless Button Driver (Windows 10v1803)", but the installation is not running. It is truly a nerve that HP still does not provide a viable solution to this problem

And support is no longer available after my warranty has expired.

Before they had such a solution to fix the problem. I would have expected a decent company to provide a viable solution after more than 3 years of annoyance.

 

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RodrigoB
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Message 2 of 4
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Hi SIH0071
 
Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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SIH0071
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I translated my inquriy in my original message. Anyway, it does not show that messages are expected in English

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SIH0071
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great, after this "helpful" hint and translating my enquriy no more info? I doubt very much that am the only person to combat this enervating hardware bug.

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