After upgrade Win10 some device become unknown device for HP Envy TS 15

[Pigbbong]

My Envy TS 15 not able to detect below devices after windows upgrade to win10 from win8.

PCI Simple Communication Controller:
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780

Unknown device #1:

ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001

Unknown device #2:

ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007

Unknown device #3:

USB\VID_8087&PID_07DA&REV_7869
USB\VID_8087&PID_07DA

Unknown device #4:

ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0

[Paul_Tikkanen · Accepted solution]

Hi:

See if these drivers work...

PCI Simple Communication Controller:

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

ACPI\VEN_HPQ&DEV_6001:

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system. 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71707.exe

ACPI\VEN_HPQ&DEV_6007:

Receives notifications from the integrated accelerometer and automatically parks the hard drive to reduce the risk of damage if the PC is accidentally dropped.

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

USB\VID_8087&PID_07DA&REV_7869:

This package contains the driver installation package for the Intel Bluetooth in the supported models running a supported operating systems.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75982.exe

ACPI\VEN_INT&DEV_33A0:

This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe

[Pigbbong]

Thanks this help me to resolve my laptop issue

[Paul_Tikkanen]

You're very welcome.

[tobeefreedle]

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@Paul_Tikkanen wrote:

USB\VID_8087&PID_07DA&REV_7869:

This package contains the driver installation package for the Intel Bluetooth in the supported models running a supported operating systems.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75982.exe

---

Got the exact same unknown device on a zBook 17. When installing these (or newer) drivers,  I immediately get the message box: "All installations completed, please refer to the log file for details!"

But a) the unknown device is still there and b) I can't seem to find any log file.

[PARC_STM]

Got a ProBook 650 G1 and got the exact same problem with

USB\VID_8087&PID_07DA

This is not part of the bluetooth driver provided. Looking at the instmultipkg.ini, the 07DA device isn't listed. Even when force install the bluetooth msi, nothing happen.

[PARC_STM]

I found out this device is Intel Centrino Advanced-N 6235. The latest version for this driver from Intel is 19.11.1637. HP have updated all softpaq to 20 series. The 20 series doesn't support legacy drivers.

Here's the Intel Direct download

https://downloadcenter.intel.com/download/27228/Intel-Wireless-Bluetooth-for-Intel-Centrino-Advanced...

You must uninstall any higher version of Intel Wireless Bluetooth and Intel Pro/Set. Right now, I had 20.60.0 from HP Softpaq Installed (manually installed the msi since the instmultipkg.exe did nothing, which didn't fix the issue).