All USB ports DEAD

[Ted880]

My laptop unable to detect USB. I can't use any of my USB ports. All of it, DEAD. I tried traditional cable mouse, USB mouse, Cooling fans, Phone. Nothing works. 

[erico]

Have you used the HP PC Hardware Diagnostics UEFI utility to test the usb ports?

Power on and immediately tap the F2 key to invoke the diagnostics and click on component tests.

Does the touch pad work?

Reinstall the appropriate  graphics driver. The graphics driver has the chipset drivers and they include the usb controller drivers that you need.

See the HP Support  Driver software  download web document at the hyperlink below.

https://support.hp.com/us-en/drivers/victus-by-hp-16.1-inch-gaming-laptop-pc-16-s0000/model/21015287...

[BeemerBiker]

[oops again]  @erico answered

[Ted880]

I do not understand how’s the graphic driver can fix it? Yes, the touchpad still functioning 

Where should I uninstall it? I have reached out to Microsoft agent just now. He said possible hardware issue that I need to visit to shop

[erico]

Did you test the USB ports as I suggested?

Don't pay any attention to a Microsoft  agent about this!!

Microsoft did not manufacture your laptop!!

Intel and AMD platform laptops are different.

Intel laptops have the USB 2.0 drivers in the Intel chipset software that can be downloaded separately.

AMD based platforms (Ryzen processor) have the USB drivers contained within the graphics driver software.

Your laptop is AMD processor/chipset based.

I do not know which processor is installed because you have not identified your laptop with a product number.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.



It is difficult to help you if we don't know which specific model you own..

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
Don't forget to post the name of the installed operating system if you haven't already done that.

[Ted880]

Product number : 7Z728PA#UUF
Windows 11 Home Single Language

64-bit operating system, x64-based processor
Version: 23H2
OS build: 22631.3527

[erico]

You still haven't given me the result of the USB test. Have you not done it?

If the graphics driver update does not fix the issue, you have wasted time by not testing it.

Here is the graphics driver for your NVIDIA® GeForce RTX™ 3050.

https://support.hp.com/us-en/drivers/swdetails/victus-by-hp-16.1-inch-gaming-laptop-pc-16-s0000/mode...

It should resolve the USB issue, unless the issue is hardware related.

[Ted880]

Thx for your help. However, it seems is it a very complicated situation. Firstly, I did run the USB port Test. The result as per below image. 

Furthermore, a HP site engineer came to my house and changed the laptop motherboard.  We tested before he leave, but afterwards (2-3hrs) it cannot be use again. Now I have raised a second service request to HP. HAIS

 

[erico]

Posting that result before could have save us both some time.

Your USB port issue is not common.

[BeemerBiker]

---

@Ted880 wrote:

Furthermore, a HP site engineer came to my house and changed the laptop motherboard.  We tested before he leave, but afterwards (2-3hrs) it cannot be use again. Now I have raised a second service request to HP. HAIS

 

---

 If the system broke just a few hours after the motherboard was replaced it is likely, as @erico said, an uncommon problem.  What USB devices are connected to your system?  You may have a defective device that damages the motherboard's USB power supply when connected.  Alternately, the new motherboard caused windows to download an unwanted driver.  You could either uninstall the problem update or  Rollback the driver that the Device Managers shows as failing or is the wrong one., if any.