All hp omen 16 2023 unit have faulty motherboard

[Randhawa07]

I am also facing the same problem. Should I remove the MB connector (would it affect the performance) or replace the motherboard? Do we have any permanent solution for this issue?

[Ray_12]

If it's under warranty then asap contact hp omen service centre & have conversation with them. They will help you as I'm getting & i will let you know when it get fixed. 

[SB-2303]

I've amd motherboard I'm facing same issues, i think I'll have to replace motherboard it self 

[SB-2303]

I've amd motherboard I'm facing same issues 

[Ray_12]

You have hp omen 16 right ! Ok call Hp customer care & they will ask your laptop serial number etc...basic stuff to get infor about laptop and then they will forward the call to omen centre and their they will ask full details how it had happened and the agent will do few troubleshoot (key combination) & after they gets satisfied then your order will get placed & hope it will short out in a week ; btw mine got solved in almost in a week. Hope this will satisfy you. Just call them, have a good replacement service by omen. 

[Girvan1864]

Hello, I have the same Hp omen 16 like you with AMD Ryzen and just a few days ago my laptop was facing this issue. I still have the warranty. How did the service center handle your laptop? Did they replaces the motherboard or anything else?

[Ray_12]

On first call he came to my home to know the issue & install the new motherboard but due to some error he took the laptop and handed me next day in service centre. See everything was smooth, took 1 week overall & the guy who visited didn't have full knowledge about this error. So i will rate 7/10. 

Omen call centre connected with me instead hp so - 9/10 here. 

Last please buy a llano cooling pad so that at hot room temperature your laptop won't get hot. 

[Girvan1864]

So they replaced your laptop motherboard with a new one huh? I tried bringing my omen to the service center and they said that the black screen issue is because of software issue and they told me to backup the data before they reinstall the BIOS, I think I should explain this issue more clearly to them

[Ray_12]

Lol if your laptop screwed with overheating then they will replace it else no, read my all msg in this thread ,you will get the info. 

[JaceWyman]

It was no an easy process for me personally. I had called and spoke with the first rep who told us that we would be able to ship to HP and they would repair for free. They said it would take about 3 weeks. So we called the next day the second time to set up the repair and the guy tried saying it was going to cost $300 dollars. After arguing with him and asking to speak with his supervisor to expedite the situation. We finally got back to not having to pay for repair. We did get the repaired laptop back after about 2-3 weeks and they replaced the motherboard and the touchpad for us free of charge