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‎05-16-2024 01:04 PM

HP Recommended
Product: HP All-in-One Desktop PC 27-cr0000a (76M59AV)

All in One says pen compatible with 20 touch points but can't find one that will work. I can go into pen & windows ink settings but have tried both active & passive pens, the latest being an HP MPP 1.51 and cannot get it to work. I bought this computer for drawing so this is getting frustrating. Thanks for any help since I can't get through to customer support!

Category:
1 REPLY 1

‎05-19-2024 10:29 AM

HP Recommended

Hi @CraftyCara18,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with using pen your Laptop.

 

As per the product specifications, your laptop does support active stylus pen.

 

Kindly refer to the steps on this video link on how to use a pen on your laptop and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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