All of the ports on the right side of my laptop are suddenly no longer working

[TechQuestioner]

I have an HP Enovy laptop that I bought last October. All of a sudden, all of the right side ports are no longer working and I can not charge my laptop. I have tried to do the virtual HP assistant but every time I try to put my serial number and product number in, it tells me it no longer exists even when I use the HP self identification feature and it gives me the same numbers.

[Huffer · Accepted solution]

Try a hard (power) reset following the instructions here for a unit with an internal (non-removeable) battery. Let us know if it works. 

https://support.hp.com/us-en/document/ish_1997208-1551050-16

[TechQuestioner]

that seemed to work. thanks