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‎01-12-2024 12:06 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0096wm
Operating System: Microsoft Windows 11

So I have had 

Kernel-Power, Event ID 41, Task Category: (63)

happening in my event viewer and at first I thought i was my ram but now not so much because I put my original back in the computer and it still randomly shuts down I notice that that people have had a similar question on the windows firm and I wanted to know if I could change my power supply/psu in my laptop or it is just better right now to just get a new computer if I cant replace it myself.

Category:
1 REPLY 1

‎01-14-2024 03:15 PM

HP Recommended

Hi @MorganT1,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for information related to replacement AC adapter for your Laptop.

 

Please find the supported power supply for your laptop for the below image.

 

 

You can visit the HP shopping site to place the order online as well based on availability.

 

https://www.hp.com/us-en/shop

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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