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05-17-2022
07:21 AM
- last edited on
05-17-2022
07:29 AM
by
Ric_ob
I purchased a chromebook on Amazon for my son less than a year ago and now it won’t power on. We did all the troubleshooting steps and still not working. When I checked the warranty it says it expired in March of 2021 which is before I purchased (June 15 2021 was purchase date). I probably am out of luck but wondering if anyone has any suggestions. Thank you.
Solved! Go to Solution.
Accepted Solutions
05-17-2022 07:32 AM
Welcome to the HP User Community.
Submit a Warranty Dispute as explained in the document and video.
Warranty Dispute
If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
HP Customer Support - Product Warranty Check
Select your Region / Country
Enter the necessary information
How-to Instructions – includes Video
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
=========================================================================
Registered Devices in Warranty: Select a method and contact HP Support…
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
Reminders - READ
- Case submission to HP Support is available to those whose devices registered and are still in Warranty.
- Some regions display phone / chat contact information only after the case is submitted online
- Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
- If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
- HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those no longer used by HP since the move to “online” case submissions – might have been hijacked. Do not be a victim. Be Careful.
=====================================================================
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
05-17-2022 07:32 AM
Welcome to the HP User Community.
Submit a Warranty Dispute as explained in the document and video.
Warranty Dispute
If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
HP Customer Support - Product Warranty Check
Select your Region / Country
Enter the necessary information
How-to Instructions – includes Video
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
=========================================================================
Registered Devices in Warranty: Select a method and contact HP Support…
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
Reminders - READ
- Case submission to HP Support is available to those whose devices registered and are still in Warranty.
- Some regions display phone / chat contact information only after the case is submitted online
- Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
- If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
- HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – those no longer used by HP since the move to “online” case submissions – might have been hijacked. Do not be a victim. Be Careful.
=====================================================================
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"