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‎11-06-2022 07:56 AM

HP Recommended
Product: 14-ef0013d
Operating System: Microsoft Windows 11

I bought my daughter a new Spectre x360 laptop 22 days ago and it's already in the repair store because it stopped turning on. The store is telling my it needs a new motherboard already because there are burn spots on it. Add me to the list of people unhappy with the $1700 laptop they just bought!

Category:
1 person had the same question
1 REPLY 1

‎11-17-2022 03:35 AM

HP Recommended

Hi @Halbec21,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with the motherboard. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
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