Another broken hinge on HP Envy 13

[matsalman]

In Dec 2019 I bought 2 HP ENVY - 13-aq0011ms from the Microsoft store.  About 2 months ago, one of the hinges broke on one of the laptops I bought.  I used it for about 2 weeks, then the 2nd hinge on the same laptop broke.   This caused the display to flop around and the bottom of the laptop to bulge.  I thought ok, I must have somehow did something to break it, and I am somewhat technical both with computers and repairs.  So I looked into what I need to fix it and bought a new keyboard piece from eBay  for $90.   I fixed the laptop and it is working fine now (minus a problem it has had for 6 months where the SD card does not lock inside and the rubber strips that do not stick back on since you have to remove them to get access to the screws).  Well today the other laptop that is the exact same model bought at the same time, got the same issue with both hinges popping out.  I know from my repair the problem is that HP really cheeped out and the display is held in place with just PLASTIC.  So I figured this can not be just a coincidence, so I started looking into hinge problem and found the ton of messages here with the exact same problem.  This is ridiculous, what do I need to do to get this fixed?  As there no reason that 2 laptops should not last under 2 years without major damage like this!

[praveenbv]

Hi@matsalman,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find t

[matsalman]

There is no way through link to actually contact support, as laptop is out of warranty period.  I do not see any option for getting a phone number or for sending a message.

[praveenbv]

Friday, April 30, 2021

11:52 PM

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.