Another problem with Spectre laptop

[Smiya84]

Just went to grab my laptop out of my bag and it was extremely hot for no reason, this is another thing to add on to the long list of issues with this device with no help from HP support, I’ve had a case open since may and no one has reached out to me, ridiculous. 
    My problems are not from user error or not knowing how to properly work a computer they are internal hardware issues that have made me regret buying this laptop and not buying a dell. This laptop might be pretty but not worth the price paid for a laptop that is slower then my old one that is 7 years old. 

[praveenbv]

Hi@Smiya84,

Welcome to HP Community!

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Try updating the BIOS and chipset driver on your PC and check if it helps.

 Check for .Updating the BIOS  & Windows updated

You can try updating the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

• Turn off the computer. 
• Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
• Unplug the AC adapter from the computer. 
• Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
• Press the Power button to turn on the computer. 
• If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.
5. Click Run once, or Loop until error.
   While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE (Scroll to the bottom for more options)

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted.

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Have a great day!