Another way to charge laptop

[rosyrose]

i have a 15-0005dx laptop and it no longer charge. silly question, is there another way to charge it? i have files i want to retrieve but cant cause it

[Nirvana_95]

Hi @rosyrose 

Welcome to the HP Support Community. 

From what I have understood you are not able to charge your system using your charger. Do not worry we're here to look into it and help you fix it.

• May I know from when are you facing this issue?
• May I know if you have made any recent hardware or software related changes to your system?
• Could you tell me what happens when you plug in the adapter? Do you get any error messages related to it?
• Could you please confirm if you are using HP genuine adapter? 
• Do you see any light near that charging point when you plug in the AC adapter?

If you are able to boot into Windows, please follow the steps below:

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[rosyrose]

i believe the charger port got fried maybe? i got a new laptop and the port on the new one looks way different. so i think the port on the old one doesnt look right. happened may 31st. been having problems since 02/2021. charging became senstitive and i would have to play around with it till it start to charge, but still worked. it completely stopped may 31st.

really just want it to charge so i can stay on for about 15 mins to get my files

[Nirvana_95]

Thanks for sharing the details.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!