Anti-static foam cleaner killed keyboard

[Louise30]

Soo I cleaned my screen and keyboard with Office Depot Anti-static Foam Cleaner and some of the keys on the keyboard have stopped working.   Any ideas where to source replacement keyboard as have received appalling service from the vendor.

Any assistance much appreciated.

[praveen196]

@Louise30 Welcome to HP Community!

I understand that some keys are not working.

I understand your concerns.

Have you performed the keyboard component test?

If you have not done the test, perform the test.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

If the test is failed and got the failure code. Please contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!