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‎03-11-2022 10:47 PM - edited ‎03-11-2022 11:46 PM

HP Recommended
Product: HP ENVY x360 - 15m-cn0011dx
Operating System: Microsoft Windows 10 (32-bit)

Just purchased an external CD/DVD RW drive GDR-D20N and I can play CD's just fine but I can NOT burn CD's. Windows Media Player displays in the upper right "Connect a burner and restart the player" message.

Category:
4 REPLIES 4

‎03-11-2022 11:25 PM

HP Recommended

Link to the burner? I googled the GRD-D20N didn't come up with anything. My first thought is it takes more power to burn discs, so sometimes external burners will come with a wall wart to give the burner the power it needs.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎03-11-2022 11:48 PM - edited ‎03-11-2022 11:52 PM

HP Recommended

Correction to original post my drive is a GDR-D20N drive.

 

Note that I have tried everything on the following HP support page and none of it worked. I did manage to mess up the registry and have to restore my backup. ;o)

 

https://support.hp.com/us-en/document/c03370738

 

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‎03-11-2022 11:55 PM

HP Recommended

The driive model you gave us is an internal model, but you refer to it as an external drive.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎03-14-2022 01:55 PM

HP Recommended

It's definitely an external drive.  That is the model displayed in the device manager for the CD/DVD - "HL-DT-ST GDR-D20N USB Device"

 

I found this great information though even this did not work for me...

 

Per this document some laptops are not configured to work with external drives.....

 

https://www.technipages.com/enable-disable-cd-burning-windows

 

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