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‎09-25-2020 12:56 AM

HP Recommended
Product: HP notebook CR1005TU
Operating System: Microsoft Windows 10 (64-bit)

Exactly, One week before I apploap for ADP in HP 24x7 customer support. They gave me case id and told engineer will visit with in 24-48 hours. I understand due to weekend for them took time. He come on Tuesday. Took lots of screen shot. I wrote story how the laptop got damaged. But now I got call from service center that your laptop can not cover in ADP. Then why we have to buy ADP from hp. It all waste of money. I gave proper reseon, and I explain two time to service center from where engineer visit. Now they asked again describe more about accident. What is this .

1 REPLY 1

‎09-26-2020 07:06 AM

HP Recommended

@Deepak__

 

I reviewed your post and I understand that you are facing issues with the warranty claim.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support  (Not the service center) and they will be able to assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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