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‎09-14-2024 08:07 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
Operating System: Microsoft Windows 11

I am writing to seek assistance regarding an issue I am experiencing with my notebook HP Envy x360 model ew0023dx (695B0UA) running Windows 11 Home version 23H2.

Every time I restart my notebook, I receive a prompt to install the driver HPDC_Service. However, I have been unable to successfully install this update. Additionally, I attempted to use the automatic driver identification tool on your website to identify the correct drivers for my notebook, but it returned that it could not identify the model of my notebook.

Given these issues, I would appreciate your help with the following:

1-Driver HPDC_Service Installation: Could you please provide guidance on how I can successfully install of this driver that prompts for an update every time I start my notebook?
2-Correct Driver Identification: How can I confirm the correct drivers that need to be updated, considering that the automatic identification tool is unable to recognize my notebook model?
Thank you in advance for your assistance. I look forward to your prompt response.

Thanks,

Category:
1 REPLY 1

‎09-15-2024 10:56 AM

HP Recommended

Take a look and read of this article at TheWindowsClub forum. You may find it useful.

https://www.thewindowsclub.com/hp-display-control-service-popup

 


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