Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Pavilion g6

Hey guys, I've been trying to fix this and I can't seem to find anything on the internet.

I am so desperate, my pc is HP pavilion 6 with windows 10 (I don't know which version)

 

I tried searching foe fixes but nothing helped, basically when I start the pc it loads the following:

"Preparing Automatic Repair"

then "Diagnosis ... something"

then "Attempting Repairs" and it stucks on this one forever.

 

some stuff I saw is pressing Esc when booting, and then F2 and then Run Quick Test .. and all the fixes tell what to do if everything passes, however this Quick Tests thing gives me an error with the following ID:

Failure ID: QBV7MA-6K6A2T-MFPWW1-60V203

 

Also after Esc and F11 doesn't help, cause there is an error with the Recovery thing and it doesn't open any options (I assume it's related to the Failure ID above .. I dunnu)

 

The PC is old and the warranty is over.. please if there is something I could do to get it fixed I would be so happy if someone tells me.

Thank you very much

1 REPLY 1
HP Recommended

Hi

Hope this helps...

QBV7MA-6K6A2T-MFPWW1-60V203             3/31/20  

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

 

Product Number:   D5M31EA     HP Pavilion g6-2360sj Notebook PC

 

Manuals etc.

https://support.hp.com/gb-en/product/hp-pavilion-g6-2300-notebook-pc-series/5330578/model/5361345?sk...

 

http://h10032.www1.hp.com/ctg/Manual/c03593041                      Page  45

 

Then software etc....

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.
W8 Repair.pngRecovery Reinstall.png
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.