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‎05-04-2020 01:55 PM

HP Recommended
Product: HP pavilion-15-cs3028nl
Operating System: Microsoft Windows 10 (64-bit)

Hi ,

i just bought a HP pavilion-15-cs3028nl notebook. I have an issue about the backlight sistem in the keyboard. I followed the hp

guide and the proposed solutions were: press f5 button, press fn + f5 button, go to the bios and enable Action Keys mode.

None of these solutions seem to work. I'm really surprised beacause the CAPS LOCK and the no volume button are on, with their

respective white and orange lights. I don't know if it's an hardware issue or just a settings issue. Your help would be very appreciated. Thanks a lot in advance.

3 REPLIES 3

‎05-04-2020 02:16 PM

HP Recommended

@samuel007 

 

Its specs says nothing about its keyboard

 

         https://support.hp.com/au-en/document/c06519086

 

and NO parts listing

 

       http://partsurfer.hp.com/Search.aspx?searchText=7ZQ54EA

 

Therefore very hard to know. Does f5 key has backlit icon/symbol ?

 

               kboard.png

 

Regards.

BH
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‎05-04-2020 02:32 PM

HP Recommended

1588624210632174181130921522416.jpg

 yes, f5 has backlit icon

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‎05-04-2020 03:27 PM

HP Recommended

@samuel007 

 

Please call HP in your country. They will help you

 

            http://welcome.hp.com/country/w1/en/contact_us.html 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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