• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-08-2023 08:09 AM - edited ‎07-08-2023 08:13 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U9E8AV)

I newly bought an hp laptop and the battery only last for 2 hours after full charge (100%). This continue to be the problem even after I changed to battery saver mode and still have to dim my screen light. I didn't do any live streaming, gaming or any power consuming task on it yet. there was a certain day that I fully charged the hp laptop to 100% and I shut down the system properly, only to turn it on after two days and I noticed that the battery percentage was left with 70%. I ran hp diagnostic tools severally and it said the battery was fine - I only owned the laptop for about a week now and I don't know why the battery life is so bad. 

How do I best fix this issue? 

Category:
2 REPLIES 2

‎07-11-2023 08:28 AM

HP Recommended

Hi @Stinz,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I suggest that you follow the steps from this document for battery maintenance. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎07-17-2023 08:53 AM - edited ‎07-17-2023 08:56 AM

HP Recommended

@Rainbow23 

having gone through all the viable solutions preferred by this platform without any positive effect, I think at this point it is safe to say that my laptop battery drain issue is a factory defect from HP. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.