BATTERY IS DEAD

[NAUSHER]

HP ZBook Studio G4 Base ModelMobile Workstation BATTERY IS DEAD. The battery has konked out within 2 years. It does not charge at all. All Authorized HP Service Providers do not have this battery in stock. This is very frustrating as there seems to be no solution. 

Country/ Region: Middle East

[ub6424]

Hello @NAUSHER 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small alphanumeric letters.

best regards

---

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Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Dragon-Fur]

@NAUSHER 

Welcome to the HP User Community.

A quick check shows this model as having been introduced in Fall of 2017

Regardless, it does not matter what happened:  Dead batteries cannot be revived.

2019 Notice in your computer's homepage:

Expansion of HP Battery Safety Recall Program

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall and Replacement Program - Additional Batteries Identified

Additional Security and other Documents for your system are located in Category Bulletins and Notices 

=============================================================

Battery -- Information and How to Replace

Most of the time, we must purchase compatible batteries as replacements.

HP is not a battery manufacturer - HP does not keep many "HP" branded batteries in stock.

Open

 HP ZBook Studio G4 Mobile Workstation - Maintenance and Service Guide

Part(s) and Replacement procedure >> Page 41

Description                                                                    Spare part number
4-cell, 64-WHr, 4.21-AHr, Li-ion battery                  808450-002
8-cell, 92-WHr, 2.987-AHr, Li-ion battery               907584-852

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 ===============================================

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ZBook Studio G4 Mobile Workstation 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[NAUSHER]

HP Z Book Studio G4 Base Model Mobile Workstation

[Personal Information Removed]

Product No. X5E44AV

Country/ Region: Middle East

Device name      DESKTOP-P5O2RAT

Processor            Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz   2.81 GHz

Installed RAM    16.0 GB (15.9 GB usable)

Device ID             6E1127E3-C422-4F3B-ACE1-0FB5FF9F78E7

Product ID          00330-50555-18091-AAOEM

System type        64-bit operating system, x64-based processor

Pen and touch   No pen or touch input is available for this display

Battery Details:

Battery 1

Location

Primary

Device Name

ZN08092XL

Manufacturer

333-2C-43

Serial Number

20205 03/19/2017

Capacity

92010 m W. Hour

Voltage

15400 mV

Chemistry

LION

[ub6424]

Hello @NAUSHER 

See:

Maintenance and Service Guide

See Page 41 Component replacement procedures

Examples:

https://www.hp-battery.com/hp-808450-002.html

https://www.hplaptopbattery.com.sg/hp-808450-002-battery.htm

https://www.hplaptopbattery.co.uk/hp-808450-002-battery-143392.htm

https://www.eetgroup.com/en-ie/808450-002-hp-battery-64whr-421ah-li-ion-wid-w125310523

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Dragon-Fur]

@NAUSHER 

You now have two of the same answers from two Community members.

Are you in need of additional information?

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"