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‎01-30-2021 02:15 PM

HP Recommended
Product: HP Notebook - 15s-dr0002tu
Operating System: Microsoft Windows 10 (64-bit)

I had purchased HP Care Pack for my laptop which is valid for 3 years from the date of purchase and it's clearly mentioned that N-CSR Battery Replacement is one of the many deliverables of the HP Care Pack. 

 

However, when I reached out to Customer Support, they're denying the fact and I am being told to replace the battery on a chargeable basis.

Why the heck did I purchase the HP Care Pack if everything had to be done on a chargeable basis. 


I have attached the screenshots for reference which clearly mentions that battery replacement is included in HP Care Pack.

 

I hope someone from the Support team looks into this and resolves my issue ASAP!

 

HP product warranty results HP Notebook - 15s-dr0002tu _ HP® Customer Support - Google Chrome 31-01-2021 02_37_04.png

 

Notice_ HP Business Notebooks - Understanding Battery Warranties for Business Notebooks _ HP® Customer Support - Google Chrome 31-01-2021 02_13_26.png

 

 

 

 

 

14 people had the same question
7 REPLIES 7

‎01-30-2021 02:18 PM

HP Recommended

HP product warranty results HP Notebook - 15s-dr0002tu _ HP® Customer Support - Google Chrome 31-01-2021 02_37_04.png

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‎01-30-2021 02:59 PM

HP Recommended

@Sidharth97 

 

Please check your papers, CarePack does not cover batteries, Normally batteries are covered just for 1 year.

 

Regards.

BH
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‎01-31-2021 01:10 AM - edited ‎01-31-2021 01:27 AM

HP Recommended

https://support.hp.com/in-en/document/c05843717 

 

Here is a document from the official HP Support site which clearly describes the different kinds of the warranty applicable for batteries.
Mine is a 'Long-life, non-removable battery', please have a look.

And yes, I have checked my papers as well, and it's clearly mentioned in the Deliverables section "N-CSR Battery Replace".

Here's a snapshot of the Service Pack Certificate.

HP Channel Services Network - Google Chrome 31-01-2021 13_52_12_LI.jpg

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‎02-03-2021 09:04 AM

HP Recommended

@Sidharth97

 

Welcome to HP Support Community


I would like to help

 

I will escalate your case to HP's regional escalation team and a case manager will reach out to you

 

Please check your Inbox

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-14-2021 12:58 AM

HP Recommended

Same issue happing to me they are asking for 8k for bettery replacement and saying that It didn't cover in my warranty and I've buy same as you have buyed 

 

 

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‎02-16-2021 02:28 AM

HP Recommended

 

@Rachit_33

 

I have sent you a private message. Please check your Inbox


Thank you
 

KrazyToad
I Am An HP Employee

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‎02-16-2021 02:41 AM

HP Recommended

I am new here where is message box XD

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