BE CAUTIOUS PURCHASING HP ENVY

[Cort1]

DO NOT PURCHASE HP ENVY...... After always purchasing HP and supporting HP’s product for so long I am in absolute disbelief and utter offense that this is how they treat their customers. I’d understand if I was the only one with this issue but I unfortunately am not. This is completely unfair to ask for a customer to spend another $450+ to fix a problem that is directly the manufactures fault. With today’s technology, there really should be no reason a computer should have this issue after 2.5 years. And asking the question “did you purchase an extended warranty” is patronizing and deliberately communicating that you do not care about the client. I trusted the product because I trusted the manufacturer however it is evident that my trust was greatly misplaced. Something needs to be done.

[Doge-Guy]

I have a 2014 envy17 and I have a problem with the left hinge. Are you having the same problem?

[The_Fossette · Accepted solution]

@Cort1

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the product number of your computer?
• What is the exact issue you are facing?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Doge-Guy]

The model is 17t-j100. 

Both hinges are breaking.

I cant really find a secure way to fix my laptop...

I really dont want to break it.

I have already replaced a hard drive (Using OEM parts) and that was fairly expensive.

How much might it cost to get both L and R hinges replaced?

Should I upgrade?

[Riddle_Decipher]

@Doge-Guy I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.