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‎12-28-2016 04:57 AM

HP Recommended

HP PAVILION DV6000 ENTERTAINMENT SERIES FINGURE PRINT NOT WORKING WHEN REINSTALL THE OS WINDOWS 7

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‎01-13-2017 04:54 AM

HP Recommended
I'm using HP pavilion dv6, 64-bit windows 7 and I installed HP SimplePass by Digital
Persona but it keeps saying "Reader not detected"


Can someone please help........
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‎01-14-2017 08:35 AM

HP Recommended

@moris1

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP pavilion dv6 and the fingerprint reader does not work. It gives an error as the reader not detected. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know if any changes (hardware or software) took place on the laptop after which this issue may have started. Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Feel free to let me know how it goes. I will wait for your response. Cheers! 🙂

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