BIOS Firmware F.27 This device cannot start (Code 10).

[TChalms]

HP Pavilion laptop with Windows 10 Pro.

I push installed BIOS Firmware F.27 from N-Able RMM = this has worked before.

Message in Device Manager says:

This device cannot start. (Code 10)

{Access Denied}

A process has requested access to an object, but has not been granted those access rights.

I see other responses saying to download & install the BIOS from the HP website. Where would I find the correct BIOS?

Thanks!

[sandytechy20]

@TChalms 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[TChalms]

I'm sorry, I didn't see your reply. I posted the serial number in the original post - does that help?

Otherwise, I can look up the product number and get back to you.

Thanks!

TimC

[sandytechy20]

@TChalms 

I need the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Keep in mind not to publicly post personal information (serial numbers and case details).

[TChalms]

HP Pavilion 15-cs1063cl

Product 5SK15UA

s/n [Personal Information Removed]

Thank you!

TimC

[sandytechy20]

@TChalms 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TChalms]

Hi:

Thank you for the reply with instructions. I haven't been able to get to this laptop when I've enough time and energy to get it done. But I'll get there. Thanks again,

TimC

[sandytechy20]

@TChalms 

Sure, you can try these steps at your leisure.

Let me know if you need any assistance.

[TChalms]

Hi:

The HP Support  Assistant tried to install BIOS F.28 but that errored out. And the laptop is back to where it was with the message in the Device Manager:

This device cannot start. (Code 10)

{Access Denied}

A process has requested access to an object, but has not been granted those access rights.

Thanks for your help!

TimC

[Rainbow23]

Hi @TChalms,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!