• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-28-2025 02:19 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (45X02AV)
Operating System: Linux

I have tried 8 different USB Type-C chargers but when turned on this system will only charge from a one, a HP 65W charger. All chargers support 20V and work with other laptops, including a different model HP. All are rated at atleast 65W, most are 100W rated.  All chargers will charge it when it is turned off.

 

From this post, https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Notebook-not-charging-by-USB-C... :

"Incorrect BIOS settings: Some laptops require certain BIOS settings to be enabled in order to charge via USB-C. Check your laptop's BIOS settings to ensure that the USB-C charging option is enabled."

However there is no visible BIOS related to USB-C.  Are they hidden in the advance BIOS settings?

Category:
1 REPLY 1

‎02-28-2025 09:34 AM

HP Recommended

With HP there are no advanced BIOS settings.

 

Your laptop was designed to be charged with and  was delivered with a power adapter that has a 4.5mm barrel plug.

 

That is what you should use to charge the laptop.

 

If you have found a USB Type-C HP power adapter that works and makes you happy, use that one.

 

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->