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‎02-14-2021 07:59 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

Yesterday, an HP message notified me that an update was available:  BIOS Update (Intel Processors)

 

I updated it and got no error message and nothing indicated that the update failed.

 

Today, HP shows the update failed.  Also, when I click to find available updates, there are none.

 

So, do I or do I not need this update???

1 person had the same question
4 REPLIES 4

‎02-17-2021 10:10 AM

HP Recommended

@RozG1

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-17-2021 04:48 PM

HP Recommended

Hi, The_Fossette,

 

My product# is P3X72UA#ABA.

 

Thanks for any help you can give me!

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‎02-18-2021 08:20 PM

HP Recommended

I am having the same problem!

 

What can be done to fix this? 

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‎02-21-2021 11:40 AM

HP Recommended

@RozG1

 

Thank you for the information.

 

Below is the latest BIOS available for your computer. Download and install the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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