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‎12-08-2022 04:30 AM - last edited on ‎12-08-2022 10:33 AM by Retired

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)

For some reason  the hp bios update window doesn't open up. I tested this on my hp laptop and another acer one (Both running win11 22h2), it just extracts and does nothing  as seen in the video. (im trying to update my bios brom F.26 rev a to F.27 rev a.

1 person had the same question
2 REPLIES 2

‎12-11-2022 08:09 AM

HP Recommended

 Hey, I have the same problem. I downloaded the compatible bios update exe from hp drivers page and when I double clicked it there was a window popup which extracted something in the '  C ' drive and then nothing happened, there was no other window popup or on screen instructions for the further process and didn't prompt me to restart the machine. 

 

After a research I figured out that it was because of the bitlocker. I would suggest you to disable/suspend the bitlocker before running the update executable.

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‎12-17-2022 11:27 PM

HP Recommended

i found the "solution" to this. The extraction only works on windows 10 for some reason. Really ironic that my laptop came with win11 preinstalled but hp doesn't even support it yet

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