BIOS Update

[tagrnc1975]

I am working with my HP 17-cn0075cl .  I have 64 GB of memory installed.  I recently updated the BIOS to version F.34 Rev.A.  The BIOS now reflects 0 MB of memory installed, but the OS  (Win11)  recognizes 64 GB and all seems to work well.  If I pull one memory module, the BIOS recognizes 32 mb of memory.  Any thoughts or suggestions?  Many thanks in advance!

[Deep_World]

Hi @tagrnc1975,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Did the issue begin immediately after updating to BIOS version F.34 Rev.A, or did it appear later?
• Are both memory modules identical in brand, speed, and capacity?
• Have you noticed any performance issues in Windows, or is it only the BIOS reporting incorrectly?

In the meantime, here are a few troubleshooting steps you can try:

• Clear CMOS / Reset BIOS settings: Enter BIOS setup and restore defaults, or perform a CMOS reset to ensure the update applied cleanly.
• Reseat the memory modules: Power off the laptop, remove both RAM sticks, and carefully reseat them to confirm proper contact.
• Test modules individually: As you mentioned, one module shows correctly as 32 GB. Try each stick separately to confirm both are recognized.
• Check for BIOS reinstallation or rollback: Sometimes re-flashing the BIOS or rolling back to the previous stable version can resolve reporting issues.
• Run HP Hardware Diagnostics: Restart the laptop, press F2, and run a memory test to confirm the hardware is functioning properly.

If the BIOS continues to misreport memory even after these steps, it may be a compatibility issue with the latest BIOS version.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[tagrnc1975]

Just an update.  I have tried several different memory combinations (8 gb, 16. gb, 32 gb, 48 gb, etc.).  All are recognized by the BIOS until I install 64 gb, then it goes to 0 gb recognized, All diagnostic programs (HWinfo, etc.) and Windows 11 recognize the 64 gb amount, and everything seems to run well.  Should I just accept this finding and move on, or are there concerns that could arise.  Many thanks in advance!

[Deep_World · Accepted solution]

Hi @tagrnc1975,

As you mentioned everything is running well. Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World