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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- BIOS doesn't recognize SSD sometimes

Create an account on the HP Community to personalize your profile and ask a question
04-09-2019 07:47 AM
When turning on my computer, I sometimes get this:
"
Boot Device Not Found
Please install an operating system on your hard disk.
Hard Disk (3F0)
F2 System Diagnostics
For more information, please visit: www.hp.com/go/techcenter/startup
"
I dual boot Linux and Windows with different boot partitions and my BIOS cannot find either one. If I boot from a USB, then I still cannot see my SSD as even being plugged in. This happens off-and-on and has happened with the SSD that came with the laptop and also the SSD that I replaced it with. The SSD seems to be fine, passes the SMART test, and is well under write capacity. The other SSD is fully functional in a different machine.
04-10-2019 01:07 PM
Thank you for posting your query on HP Support Community,
This looks like a possible hardware failure with the PC. However, I would suggest you try these steps here:
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
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Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
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Turn over the computer and look for a battery compartment door.
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If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
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If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
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I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
You may refer to this support document for - HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected
I would recommend you contact our HP support team so that they can provide you with available service related options.
HP support team can be reached on www.hp.com/contacthp
Let me know if you need any further assistance. I'll be more than happy to help you.
That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Jeet_Singh
I am an HP Employee