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‎07-27-2020 08:55 PM

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

"Hello, 

 

My laptop has stopped updating my windows a few months ago. Each time I run the update, I get an error message that reads as shown below:

 

What Needs your Attention

The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps. 

 

HP Pavilion Noteook - BIOS needs to be upgraded before you can upgrade to Windows 10.

Uninstall this app now because it isn't compatible with Windows 10."

 

I have no idea how to go about fixing this issue. Please help!!!

3 people had the same question
2 REPLIES 2

‎07-27-2020 10:40 PM

HP Recommended

@Varsims 

 

But what is your HP Pavilion Notebook ? There are hundreds and hundreds of different models/product around. Please use the following way to find out model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎07-27-2020 11:13 PM

HP Recommended

Hi Banhien, 

 

Thank you for your response! My product # is N5R36UA#ABL and the Product Name is HP Pavilion Notebook. Please let me know if there is additional information that you require! 

 

Thanks, 

Varsims

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