10-21-2019 06:00 AM
My laptop has issues that the ventilator turns a lot. Especially when the power charger is connected. I have Always used HP Support Assistant and Windows Update to keep my system updated. But when I visited the HP website Software and Drivers, it recommends me different drivers for my specific laptop then the ones that HPSA suggests. Especially it recommends BIOS F.20 when HSPA doesn't. What should I do? Should I download the drivers the website suggests or not?
HP Laptop 15-db0xxx
Windows 10 Home 64 bits Version: 18362.418 (1903)
Microprocessor: AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G
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10-23-2019 03:35 PM
@Danny72 Welcome to HP Community!
Go ahead and install the BIOS using the HP Support assistant as it is more accurate, considering it uses the serial number of your device, if it doesn't work, it could be due to glitch, you could attempt reinstalling the software and/or alternatively, use the HP website instead as the last resort.
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10-24-2019 08:03 AM
Thank you for the feedback. Your answer doesn't entirely respond my original question, and that was "why is the HP website Software and Drivers suggesting updates to drivers and BIOS, when the HP Support Assistant program isn't?"
I had already reinstalled the HPSA program, but it still doesn't suggest new updates to drivers or BIOS.
Kind Regards, Danny
10-24-2019 08:12 AM
Hi, Have you tried looking into windows power settings and checking if the fan options are different for plugged in and battery? This might explain the difference between the 2. How long do you have your pc for and how hot does the CPU run? If updating the bios doesn't work you can always try to clear out some dust with a can of compressed air.
10-24-2019 08:31 AM
Thanks for the feedback.
".into windows power settings and checking if the fan options are different for plugged in and battery?"
Do you know where to find these settings in Windows 10? In my power settings I couldn't find anything about fans.
"how hot does the CPU run?"
The bottom gets really warm during charging. The exact temperature I don't know. I have bought my laptop in january this year. It is positioned on a stable, flat surface.
10-24-2019 09:11 AM
Under advanced settings, you can choose to change the cooling policy from active to passive(at the cost of processor speed though).
Another thing to try is to put the minimum processor state at 5%, which might make it run cooler.
Dust is probably not a problem if you've bought your laptop this recently.
10-24-2019 09:42 AM
Thanks Jack. That submenu was really hard to find.
This is how my power policy was set, "as recommended by HP" (It's in Dutch but the same as your screenshot).
So I only need to adjust "System Cooling/On Battery" to "Passive"? But I mostly have a problem with fan noise when the charger is plugged in.
10-24-2019 10:12 AM - edited 10-24-2019 10:18 AM
Check if you notebook have the Cool Sense Technology (https://support.hp.com/us-en/document/c02638953). If yes, see what this is "switched on".
Have a nice day !.
10-31-2019 04:56 PM
Since I have installed the Coolsense program and turned it on, the ventilating noise hasn't been so bad anymore. So thanks for the suggestion.
Thanks to the other contributors as well. I haven't changed my BIOS version yet, as my Original question "why is the HP website Software and Drivers suggesting updates to drivers and BIOS, when the HP Support Assistant program isn't?" hasn't been answered here. Maybe I will ask this as a separate question later.