BLOATED BATTERY

[BLAYZ]

I stopped using this laptop over a year ago once the swelling began but would like to begin using it again, what can I do about the swollen battery?

I noticed a few posts about a bloated battery, I followed the link that included a download to see if my battery (specifically) was a part of the recall. After running the app I was told that my battery was 'good' - NO RECALLED BATTERY DETECTED.  Its still swollen. How can I fix this problem, do I need to purchase a new battery or what?

[Dragon-Fur]

@BLAYZ 

Welcome to the HP User Community.

Yes, the battery must be removed from the computer and replaced.

There is no other solution.

NOTE:

In most cases, we have to purchase a compatible battery from other than HP.

Compatible batteries are available from many online merchants.

Open

HP Spectre x360 13 Convertible PC - Maintenance and Service Guide

Part number and replacement procedure on Pages 31-32

Description                                                              Spare part number
3-cell, 60-WHr, 5.275-AHr, Li-ion battery            929072-855

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP Spectre x360 - 13-ae011dx 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[BLAYZ]

Honestly, i don't have a problem purchasing a new battery my problem is the fact the battery is swollen in the 1st place and HP doesn't say, 'hey, we gave you a faulty product allow us to make it right. This laptop was purchased new at Best Buy in summer of 2018 before i moved to the Dominican republic. It had  light usage until Feb 2019 and then i went to upgrade the SSD that's when I  noticed the bloated battery. I panicked and stopped using it and began using an old Dell until i returned to the states. The HP sat on my desk for over a year then COVID came thru and added another year or so. Regardless the laptop is still current and I would like to use it again but I'm saying all of that to say it's pretty foul that i should have to pay for a battery bloating after being used sparingly without getting any concessions from HP. I actually have the upgraded HP in my shopping cart at BB now but because of this issue I'm going to pass and pick up a Dell.

[Dragon-Fur]

@BLAYZ 

Sure, do that.

We do not judge what people decide to do about product choice.

Be aware that the core of the issue is the battery technology and not the name on the computer.

Good Luck!

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[BLAYZ]

Understood.

Thanks.