BSOD when working with heavy graphic softwares / i9 14000HX with RTX4070

[DanyCamp]

Hi everyone,

I’m experiencing repeated BSODs on my HP Omen Transcend 16 (model n0000ul) when working with graphic software at the same time (photoshop, illustrator and others). When I heavily work the CPU power is around 15-25%, GPU 5-8%, RAM 40-50%. I do not know if this issue is due after upgrading the RAM from the stock modules 32 GB DDR5 5600 MHz (2x16 GB) to 64 GB DDR5 5600 MHz (2x32GB) because I did not work a lot with these softwares when 32GB were installed.

The system crashes with the following error:

Bug Check String: VIDEO_TDR_FAILURE

Bug Check Code: 0x00000116

Caused by driver: nvlddmkm.sys and dxgkrnl.sys

The issue occurs both on battery and while plugged in with AC power, with both "balanced" and "performance" modes enabled in Omen Gaming Hub and when running GPU-intensive apps. Better energy efficiency mode in both "when plugged in" and "Battery" mode.  I already tried to perform a clean install of NVIDIA Studio drivers after uninstalling NVIDIA GAME Ready drivers without success (the DDU mode does not work). Temperatures are within normal range (around 50-60 °C max). Updated Windows, Intel drivers, and GeForce Experience. I Ran BlueScreenView to confirm crash causes (driver timeout). 

I’m suspecting either driver conflits, RAM instability at high frequency (5600 MHz), GPU power/thermal instability under load or maybe conflicting drivers? Any advice from someone who has dealt with TDR issues or hybrid GPU setups on HP Omen machines? Could this be RAM timing incompatibility or a deeper GPU issue?

Thanks in advance for any insight.

[DanyCamp]

Hello community,

I have an update! I ran several tests and reinstalled the original RAM Samsung 2x16GB DDR5 5600 Mhz. The system was much more stable and I noticed crashes only when I opened several heavy softwares at the same time. Connecting the second QDH screen via USB-C thunderbolt 5 port, however led to immediate laptop crash with BSOD, even with the original RAM.
By chance entering the BIOS I noticed that in the configuration menu the option “High resolution mode on USB-C DP alt mode dock” was disabled. After activating it, the computer was able to support the second QDH screen via USB-C and even under load with more heavy applications. So I thought that this previously disabled option in the BIOS was the main problem, and not the RAM upgrade. I therefore tried reinstalling the Crucial 2x32GB DDR5 5600 Mhz modules. Unfortunately, however, the system crashed (BSOD, VIDEO_TDR_FAILURE, nvlddmkm.sys) with only the second QDH screen connected and chrome open. I therefore assume that the RAM upgrade is indeed the final problem.

Is it possible that the problem is due to the system not digesting the SPD profile of the crucial modules well? Unfortunately, the BIOS settings do not allow me to lower the frequency to 5200 or 4800 Mhz. The only solution I see is to agree to stay with the original 2x16GB RAM modules.

Do you have any other options to solve the problem so as to keep the 2x32GB modules?

Thank you!!

[DanyCamp]

OK, well. The today's update is that even with the older and original 2x16GB RAM, with AC power and just Illustrator and office word open, the system crashed and went to BSOD for "video tdr failure" and "nvlddmkm.sys". Suggestion, before to send it back for repair?

Thank you

[zoey7886]

@DanyCamp, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding BSOD on HP OMEN Transcend 16 with Heavy Graphic Software! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Experiencing repeated BSODs can be frustrating, especially when working with graphic-intensive software. Given that you’ve upgraded the RAM from 32 GB to 64 GB DDR5-5600 MHz, this could potentially be a factor. Here's a step-by-step guide to help you troubleshoot:

Check RAM Compatibility and Installation:

• Ensure that the new RAM modules are fully compatible with your HP OMEN Transcend 16.
• Re-seat the RAM modules to make sure they are properly installed. Sometimes, improper installation can cause instability.
• Use one software at a time immediately after installation of RAM modules to isolate if the BSOD is due to the RAM upgrade.

Update Drivers:

• Ensure all your drivers are up-to-date, especially the graphics driver, chipset drivers, and any other pertinent drivers related to hardware.
• You can download the latest drivers from the HP Support website.

Run Diagnostic Tests:

• Use built-in Windows tools such as Memory Diagnostic, available at startup to check for memory issues.
• Run hardware diagnostics using HP Diagnostics to check the health of components, including the RAM and GPU.

Check System Logs:

• Check the Event Viewer for error logs that might give clues related to the BSOD.
• Note any error codes or messages that appear on the blue screen to help identify the cause.

Rollback Changes:

• If the BSOD issues started after upgrading the RAM, try reverting to the original configuration of 32 GB DDR5-5600 MHz.
• Observe if the problem persists after reverting back.

Software Configuration:

• Ensure all graphic software (Photoshop, Illustrator, etc.) are updated to the latest versions.
• Verify the software settings and consider lowering graphical performance settings to see if that stabilizes the system.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DanyCamp · Accepted solution]

I FOUND THE SOLUTION!

Yesterday I made a costly mistake: I let Windows Update install Intel Driver Support Software, which overwrote my generic drivers and caused my GPU to disappear. I rolled the system back to a restore point taken before the update, and the GPU showed up again. Next, I uninstalled the Intel UHD drivers and reinstalled the HP-approved version for my laptop. I did a cleaned re-install of NVIDIA driver in Safe Mode with DDU, I wiped every NVIDIA driver, then installed only the NVIDIA Studio driver (no GeForce Experience, no SyncX, no USB-C extras) and permanently disabled Windows Update.

In NVIDIA Control Panel, I set the dedicated GPU as the global default, switched Power Management to “Prefer maximum performance” (it was “Normal”), and enabled Vertical Sync (it was disabled).

So far, no crashes, even with Photoshop, Illustrator, and Chrome open at once and a second monitor connected. Moving windows between screens now shows normal GPU activity instead of huge high activity pics, so the fix seems to be working. 

Because the system is stable again with the original 2 × 16 GB RAM modeules I tried, today, to reinstall the 2 × 32 GB modules. The system is stable with several applications open and a second screen connected.

The problem was driver interference and NVIDIA Control panel settings not adapted to the actual configuration!!