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Saharml
Level 1
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Message 1 of 2
66
Flag Post

BSOD while using HP PC Hardware Diagnostic Windows

HP Recommended
Pavilion - 15-bc207tx
Microsoft Windows 10 (64-bit)

Hi,
My computer gets shut downs and BSOD frequently.
Event Viewer lists the following information:

 

 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /> 
  <EventID>41</EventID> 
  <Version>8</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000400000000002</Keywords> 
  <TimeCreated SystemTime="2021-01-10T07:17:44.7918828Z" /> 
  <EventRecordID>23359</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-SRIC8T2</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">265</Data> 
  <Data Name="BugcheckParameter1">0xa39fbf5a03e0b582</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0xc6f51f9ad108722b</Data> 
  <Data Name="BugcheckParameter4">0x101</Data> 
  <Data Name="SleepInProgress">0</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  <Data Name="BootAppStatus">0</Data> 
  <Data Name="Checkpoint">0</Data> 
  <Data Name="ConnectedStandbyInProgress">false</Data> 
  <Data Name="SystemSleepTransitionsToOn">0</Data> 
  <Data Name="CsEntryScenarioInstanceId">0</Data> 
  <Data Name="BugcheckInfoFromEFI">false</Data> 
  <Data Name="CheckpointStatus">0</Data> 
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data> 
  <Data Name="LongPowerButtonPressDetected">false</Data> 
  </EventData>
  </Event>

 

 

I tried to replace the battery, it did not help.
When I run the "HP PC Hardware Diagnostic Windows" on the "System Extensive Test" option - it happens every time. And does not maintain Test Logs.
What do you think could be the problem? Is there a way to isolate it before I buy new memory / hard disk?

 

*I tried installing clean Windows 10 over and over again. it is not a windows or a specific software issue...

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,109 21,068 919 969
Message 2 of 2
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HP Recommended

@Saharml

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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