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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- BSoD in games (or any other activities)

Create an account on the HP Community to personalize your profile and ask a question
10-18-2022 10:39 PM
Greetings. I faced this problem since I bought the notebook. Everytime I start to play any game (even lite, like Townsmen etc.) or do any other activities on it (but it takes a bit more time), I see BSoD.
After many hours of searching the point of this trouble, I found out that it is Intel(R) Dymanic Tuning Processor Participant is the reason of my headache.
Event's code is 219, it' Kernel-PnP.
\Driver\WudfRd for PCI\VEN_8086&DEV_9A03&SUBSYS_87FD103C&REV_01\3&11583659&0&20
and the same for
{DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&2337e286&0&0.
I tried to upgrade every driver on the notebook, but it's a bit useless, the trouble is still no resolved.
Can somebody help me with it?
10-19-2022 03:08 AM
Hello @Makhoro
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration before we focus on the <BSOD> problem ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
10-21-2022 05:32 AM
OS Name Windows 10 Home Edition |
Version 10.0.19045 Build 19045 |
System Model HP Laptop 14s-dq2xxx |
System SKU 2X1P8EA#ACB ( equals HP product number (p/n) ) |
Processor Intel(R) Pentium(R) Gold 7505 @ 2.00GHz, 1997 Mhz, 2 Cores |
BIOS Version/Date AMI F.15, 15.09.2021 |
10-21-2022 05:53 AM
Hello @Makhoro
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update | F.25 Rev.A | 22.1 MB | Aug 5, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Intel Dynamic Tuning Processor Participant Driver | 8.7.10401.16510 Rev.B | 6.7 MB | Dec 7, 2020 | Download |
Intel Management Engine Interface (MEI) Driver | 2035.15.0.1807 Rev.B | 17.0 MB | Dec 7, 2020 | Download |
Intel High-Definition (HD) Graphics Driver | 27.20.100.8935 Rev.B | 484.2 MB | Dec 7, 2020 | Download |
Realtek High-Definition (HD) Audio Driver | 6.0.9000.1 Rev.B | 574.7 MB | Dec 7, 2020 | Download |
(6) Restart Windows
(7) Test your notebook
(8) Please report your results
10-21-2022 09:03 PM
Hi! I installed BIOS and graphic driver, but met some troubles while installing other drivers. It's not gonna update or install because it's an old version 😞 Any ideas how can I do it? Maybe I can delete these drivers somehow before installing new ones?
10-21-2022 09:06 PM
Hello @Makhoro
Thanks for reporting.
Ignore the failed setups.
(1) Restart Windows
(2) Please check <Windows integrity>
Open cmd.exe (right click) as administrator and execute:
sfc /scannow
msdt.exe /id WindowsUpdateDiagnostic
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth |
(3) Please report your results ( of each command )
10-21-2022 09:51 PM
sfc /scannow - clear.
msdt.exe /id WindowsUpdateDiagnostic - founded a trouble with updating Windows.
Dism /Online /Cleanup-Image /ScanHealth - Version 10.0.19041.844, image version 10.0.19045.2130. No errors.
Dism /Online /Cleanup-Image /RestoreHealth - restored successfully. |
10-22-2022 04:05 AM
Hello @Makhoro
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform Extensive Tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )