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‎10-18-2022 10:39 PM

HP Recommended
Product: HP Laptop PC 14s-dq2000 (26G78AV)
Operating System: Microsoft Windows 10 (64-bit)

Greetings. I faced this problem since I bought the notebook. Everytime I start to play any game (even lite, like Townsmen etc.) or do any other activities on it (but it takes a bit more time), I see BSoD.

After many hours of searching the point of this trouble, I found out that it is Intel(R) Dymanic Tuning Processor Participant is the reason of my headache.

Event's code is 219, it' Kernel-PnP. 

\Driver\WudfRd for  PCI\VEN_8086&DEV_9A03&SUBSYS_87FD103C&REV_01\3&11583659&0&20

and the same for 

{DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&2337e286&0&0.

 

I tried to upgrade every driver on the notebook, but it's a bit useless, the trouble is still no resolved.

 

Can somebody help me with it?

Category:
20 REPLIES 20

‎10-19-2022 03:08 AM

HP Recommended

Hello @Makhoro 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the <BSOD> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-21-2022 05:32 AM

HP Recommended

OS Name Windows 10 Home Edition

Version 10.0.19045 Build 19045

System Model HP Laptop 14s-dq2xxx

System SKU 2X1P8EA#ACB

( equals HP product number (p/n) )

Processor Intel(R) Pentium(R) Gold 7505 @ 2.00GHz, 1997 Mhz, 2 Cores

BIOS Version/Date AMI F.15, 15.09.2021

 

Makhoro_0-1666351941264.png

 

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‎10-21-2022 05:53 AM

HP Recommended

Hello @Makhoro 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A22.1 MBAug 5, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Dynamic Tuning Processor Participant Driver

8.7.10401.16510 Rev.B6.7 MBDec 7, 2020Download

Intel Management Engine Interface (MEI) Driver

2035.15.0.1807 Rev.B17.0 MBDec 7, 2020Download

Intel High-Definition (HD) Graphics Driver

27.20.100.8935 Rev.B484.2 MBDec 7, 2020Download

Realtek High-Definition (HD) Audio Driver

6.0.9000.1 Rev.B574.7 MBDec 7, 2020Download

  

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

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‎10-21-2022 09:03 PM

HP Recommended

Hi! I installed BIOS and graphic driver, but met some troubles while installing other drivers. It's not gonna update or install because it's an old version 😞 Any ideas how can I do it? Maybe I can delete these drivers somehow before installing new ones?

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‎10-21-2022 09:06 PM

HP Recommended

Hello @Makhoro 

Thanks for reporting.

 

Ignore the failed setups.

 

(1) Restart Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3) Please report your results ( of each command )

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‎10-21-2022 09:31 PM

HP Recommended

Okay, trying to right now. By the way, got BSOD again, just during the scanning, the same error. 219 Kernel and just rebooted.

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‎10-21-2022 09:51 PM

HP Recommended

sfc /scannow - clear.

msdt.exe /id WindowsUpdateDiagnostic - founded a trouble with updating Windows.

Dism /Online /Cleanup-Image /ScanHealth - Version 10.0.19041.844, image version 10.0.19045.2130. No errors.

Dism /Online /Cleanup-Image /RestoreHealth - restored successfully.

 

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‎10-22-2022 04:05 AM

HP Recommended

Hello @Makhoro 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎10-22-2022 06:52 AM

HP Recommended

IMG_20221022_195117.jpg

 Here it is. 

 

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